Recovery Service Levels
At DiskEng we understand that for each case of a failed storage drive you have a set of priorities of how fast and at what monetary cost is suitable for recovering your data. We therefore offer emergency data recovery services, available 24 hours a day on any day of the year when your data must be recovered urgently. For cases with less urgency, we also offer two other levels of service to suit your requirements.
In total our data recovery solutions feature three professional levels of service for the diagnosis of the problem suffered by your storage media.
24 Hour Emergency Service
The emergency level diagnosis service is available at any time during the day or night. This includes working during the weekend and public holidays. For the failure of critical data servers and RAID storage we recommend the emergency data recovery solution.
Our express diagnosis service when you require a fast data recovery response for urgent data recovery requirements. The service is given priority during our normal office hours.
The standard diagnosis service is available during normal office working hours and recommended for non-urgent data recovery situations.
In keeping with the diagnosis phase of the data recovery process, we also offer three levels of service for the recovery stage. These ensure that your data is returned to you rapidly, while causing the minimum of inconvenience.
24 Hour Emergency Service
The emergency recovery service is available at any time of the day or night, including weekend and public holiday work. For disasters involving mission critical systems where the least possible downtime is vital, we recommended our emergency data recovery service.
Our Express Recovery service is available during our normal business working hours. It is recommended for data recoveries requiring a fast turnaround.
Our Standard Recovery service, available during normal business hours is recommended for non-urgent data recovery situations.
If you require more information about our services and which is most suited to your requirements, do not hesitate to contact us. We are available 24/7 365 days a year for your emergency data recovery requirements.
